Our goal is to provide you and your loved ones gifts that are intended to create memorable experiences that leave lasting impressions. If you are not satisfied with your order, we ask that you reach out to our team at firstname.lastname@example.org so we can reach a solution that exceeds your expectations and leaves you feeling great!
On occasion, we run out of a specific item used in our arrangements. This situation does not occur often, however, we reserve the right to substitute an item of equal or greater value in its place.
Damaged or Missing Items
If a product arrives damaged or with items missing, please notify us within 15 days. We are happy to send you a replacement as soon as possible. Please keep in mind that missing items may have been substituted. We will ask that you send a photograph of the item you ordered depicting the damage or for verification that an item is missing. We will work with you by replacing your order or offering monetary compensation for items that did not arrive to you properly. Our customer’s satisfaction is our priority, after all!
Exchanges and Refunds of Undamaged Items
At Online 24/7 LLC, we want you to love what you order from us. To receive a full refund for an order, the item must be returned to us unopened, and in its original packaging (shrink-wrap). You, as the consumer, are responsible for the return shipping. Upon receipt of the return, we will communicate with you to gain additional information as necessary and to provide details on your refund. Refunds may take up to 14 business days to process and will be issued through the method you originally purchased the item.
If an item is purchased and shipped to an “Undeliverable Address,” we will refund the cost of the product, minus the shipping paid to send the order. Refunds will be issued once we receive the product back from the shipping service. At this point, you may choose to purchase the item again and include different shipping information.
Contact Our Team
We encourage our customers to reach out to us at email@example.com for any reason through the ordering process. Our team will provide you the best information, advice, and service we have to offer, because you’re worth it!